Merchant Onboarding for E-commerce platform: On-ground challenges and benefits of hiring Temporary staff.
E-Commerce platforms are any software applications that are used by merchants and vendors to operate their online sales. If any business owner is planning to expand their business to an online store, they require software that will allow them to operate through. They can start from scratch and create their own platforms but that is not economically viable to most businesses except for billion-dollar companies. Hence, E-Commerce platforms like Flipkart, Amazon, Myntra, etc. exist as E-Commerce platforms.
Merchant onboarding is an important process for these E-Commerce platforms because that way they have more business operating through them. Onboarding requires staff to physically go to these merchants and vendors for them to have a clear knowledge of the platform and how they will benefit from it. Operating through the online stores helps small businesses to reach out to a larger number of customers and thus grow their business.
As mentioned before, onboarding requires physical interactions, it has a lot of on-ground challenges.
There are chances of having fake onboarding by the staff and to avoid such situations it is necessary to scrutinize the hiring procedure.
A larger workforce is required for this role. The team should be thoroughly trained and they must have clear knowledge about everything related to the platform. A lot of skills are required to be successful in the onboarding process such as good communication skills, expertise in local languages, knowledge about the area, etc. These factors are very much important to keep in mind when hiring staff for onboarding roles.
Hiring permanent staff seems redundant as the job role is only temporary and therefore, it is best for E-Commerce platforms to hire temporary staff. Temporary workforce can be beneficial as they are more productive and cost-effective.
There are quite a few on-demand staffing platforms available like Taskmo that provides temporary staff. FMP trains and deploys staff as per your requirements. The staff is hired only thorough screening and verifications. Once the staff is deployed on the ground you can manage and communicate with them with the custom based dashboard which can track the staff through real-time GPS, geo-track, and geo-fencing automated features.
Platforms like Taskmo (FeedMyPockets Formerly) have made it easier to hire temporary staff which has been proven to be productive and beneficial.